Look up the PSTN switch-off! The old technology that powers landline telephones in the UK will be switched off in 2025. Mobile Your Account. For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. Your wiring is then disconnected from the network, and can cause no mischief. OR Options. Any other sockets that currently work will still do so. See where this Helpful Answer was posted. After I have a BT line. Plug the microfilter into the empty socket. Unplug the telephone from the telephone wall socket. So in steps, it's: 1. Back a step. Other broadband queries. Re: Using existing Bt sockets with virgin. In order to access a Virgin Media wall socket wiring diagram, the first step is understanding how to install the wires. Superfast Broadband. Hi Rob Our master socket is in our front room physically. Obi202 To Phone Extension Uk Voip Forums. We would like to show you a description here but the site won’t allow us. The cable from the master socket is twisted pairs, the twisting matches the capacitance so they cancel each other out, and that will. In answer to your second point, as this is a quick answer -Yes, you would use the handset on the master socket until the switchover date, to which you'd then plug into the hub, via the provided RJ11 adaptor. Forum Team. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. Sign in . It has two outputs on the left of the wall box. Virgin Media Wall Socket. The main electrical difference between the Hub's RJ11 telephone socket and the Openreach style analogue master telephone socket is the analogue phone sockets have a good quality 1. Sorry to hear you haven't been able to find the internal connection needed for your quick start kit. 04-11-2022 15:05 - edited 04-11-2022 15:17. Phone. Looks like it'll probably have to be done though. Oct 10, 2019. This is how I understand the PlusNet system. Virgin Media; My Virgin Media; Shop; Help;. Up to 3 WiFi Pods if needed. Virgin Media also often bundles its cable broadband packages with TV and phone services. Switching from Virgin Media (Reusing Master socket) Hi all, I have recently moved home and decided to stick with BT. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. #2. #2. This is the point where Openreach's responsibility for the line ends, and your. LincolnVoda. com. If the problem goes away, then the fault lies with your wiring or devices. Cable TV & Virgin Media TV . Some background information on whether it is acceptable to move a BT Openreach or Virgin Media master socket yourself, along with some advice on how to do so successfully. Faceplates after second visit. Web hi, this video is a very quick example of how to wire up a nte5 master socket as found in the uk on bt and virgin media telephone lines. The only active cable which feeds both sockets is the Virgin cable (leading off to the right and outside to Virgin box). VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Browse Virgin Media Virgin Media Community. Note that if you’re dealing with a Virgin Media master socket, you may well find a block of four connectors, with numbers alongside from 1 to 6. Except the instructions tell me to disconnect the coaxial cable and put a cover on the socket. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. An LJU5 gives one line with two sockets. You will then know for each phone if it is capable of. Put the cable in place and tighten the tie (see diagram below). Trouble shooter. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. There are three cables at the back of the router. on 27-10-2022 09:24. We have tried plugging it into the only box we found it would fit but no luck. Manage Your Account. Aug 8, 2019. If your master socket has two sockets, like this: You must always plug your Hub into the broadband connection on your master socket. Check the phone is seated in the base unit correctly & powered ON. This will allow a RJ11 socket at the telephone. hi, i am a new virgin media customer, ny broadband and tv have bothe been activated today, but my landline has not. The problem is the Hub is in my Study and the - 4964746. A third lead from the back of the router. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Unplug the phone and check another phone directly into the main socket ensuring this is a VM socket and not one with a BT or Sky logo. Switching from Virgin Media to Vodafone. The master plugs into the Hub 3 RJ type socket via the Virgin kit! A RJ to BT conversion lead. The phone is disconnected from the master socket and plugged into the other end of the adapter. Telephone Extension Socket Wires Phone Wiring Colour Code Diagram. A second cable, the Ethernet, to deliver the internet from the router to the computer. In your first photo, remove the white adapter from the VM hub (top of the pic) from the #2 socket and plug it into the #1 socket immediately above. Step 2. If digging / drilling / new external & internal cables are required the. 2. You’ll then be able to use your same old phone to make. Stream from Virgin Media. Turn on your TV and get connected. In your first photo, remove the white adapter from the VM hub (top of the pic) from the #2 socket and plug it into the #1 socket immediately above. Try each phone on its own in turn. Next, connect the power cable. 8uF 250v capacitor to provide domestic phones with a 50 to 80v volt ring signal. (Virgin disconnect the line outside your property, then plug a cable from the hub into a phone socket, this makes all your. Your broadband should still work but may not perform as well as in the master socket. Step 2: Order your Sky Broadband service. Your telephone service from any of the UK Service Providers, other than Virgin Media, is presented at your home or business on a master socket provided by Openreach (formerly BT Openreach, BTOR), and often referred to as 'the BT master socket'. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Re: Using existing Bt sockets with virgin. Solved No Virgin Media Wall Socket At Installation Community 4832746. We would like to show you a description here but the site won’t allow us. Wi-Fi boosters can help with those wireless signal dead zones around your home. Hi, my master socket is located upstairs, previously when I had my wifi plugged to the master socket upstairs it had issues with connecting to devices downstairs. Thanks for your post on our Community Forums and a very warm welcome to you @rhsfuller. To progress with your broadband switch from Vodafone to Virgin Media, go to Virgin Media’s website to order your new Virgin Media broadband service. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. Open the Master Socket up. Thread the tie through the slot/hole in the back of the faceplate. 1%. Unplug the telephone from the telephone wall socket. Step 2: Order your Virgin Media Broadband service. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. Options. The only active cable which feeds both sockets is the Virgin cable (leading off to the right and outside to Virgin box). The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. However it doesn't work at all. 1) At the master socket disconnect the exchange line. In our 2023 Broadband Awards, neither BT nor Virgin Media scored particularly well for customer service. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. 0 Thanks Reply. To get the phones to ring again, following a Virgin-Media "fibre-phone" installation, I changed the extension socket, the engineer plugged the hub's phone port into from an secondary BT socket, to a master BT socket. We would like to show you a description here but the site won’t allow us. However my master socket at the moment is in my sitting room. The cable wiring is the same as the Virgin Media Master socket. Ordering And Installation Of Broadband Thinkbroadband. The phone is disconnected from the master socket and plugged into the other end of the adapter. The main electrical difference between the Hub's RJ11 telephone socket and the Openreach style analogue master telephone socket is the analogue phone sockets have a good quality 1. Would an engineer be - 5259182 - 2Business, Economics, and Finance. If you look into the back of your Hub, you'll see a port. Therefore a WiFi based device is not feasible with this current setup. Options. We're here to help. So I now have 100Mbps broadband and phone over broadband. The shelter has the brown external junction box fitted to the front of the objekt on the external living room wall (see pic). on 12-01-2023 11:15. You can only drive the sockets around the house from either the new Virgin media CV21 connection from the modem, OR from the old line. I want infinity to be placed in my loft that is current. I would like to have the phone downstairs. Solved Remove Un Phone Line Just Cut It Virgin Media Community. 5m/4. Turn on and start the hub. Standard sockets were introduced, as part of the 'New Plan' wiring policy, to allow customers to easily purchase their own telephones, as required by Oftel, the phone regulator. Hi. Condition: New. I guess Openreach have just left the old unused analogue phone connection in situ hence the 50V. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Solved: OK So our phone is moving to VOIP in May and I have a few questions --- 1 What codec is used for VM VOIP (will call quality be - 5261506. On the back of the master socket it has be numbers 1-6, but there are only 4 connectors. A Master Socket represents the first / main point inside your home or office for connecting to Openreach’s outside copper cable, which makes it the best socket for connecting with your broadband router. At master socket I have the same two pairs terminating to A and B on master socket (tried swapping A and B around just incase but still no dial tone. Baffled By Virgin Cabling Avforums. If you have a dial-tone it's. A good Virgin Telephone Master Socket Wiring Diagram will include details such as the type and size of the cables used, their routing through walls and ceilings, and the location of connectors. Manage Your Account. Note: I'm posting this more as a rant than a plea for help, although my sanity could do with some assistance! So we've now. For the NTE5 socket, you will need to connect the two RJ11 sockets to the two “A” terminals on the socket, as well as connecting the “K” terminal to the telephone line. We would like to show you a description here but the site won’t allow us. VM will usually only supply a Quickstart to a property that had VM previously. The Virgin Media engineer, my DIY books and all the websites tell me so! Being an enthusiastic amateur I am reluctant to ignore the rules and possibly incur a hefty cost from Virgin Media. TV box - 15 mins. Grey/White – White/Grey. Quickstart is the quickest and easiest way to setup our services. Thus any phone whose plug conformed to BS 6312 and met certain other regulatory standards, such as BABT, could be connected to the network,. All I am wanting to do is to make your short adaptor cable 8m long! Surely that us a simple concept. Then press and hold the security button on one of the original adaptors in your network for two seconds. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Country. The BT sockets and Virgin Sockets will be same spec, they have to be for UK regs. Details: The master socket for the old telephone line has a faceplate which connects to the house sockets, and a backplate that has the old ‘BT’ type (old virgin. Browse Virgin Media Virgin Media Community. Ethernet cable is faintly easy to hide. We would like to show you a description here but the site won’t allow us. on 14-09-2022 12:00. Virgin Media was the UK’s first quadruple-play provider, combining landline, broadband, TV and mobile services in one subscription. Plug into the Hub Push the white cable with the black label into the Hub. 2: Seeker. just moved in, can see the brown cable coming in from outside but there's no VM. Instructions Remove the lower part of the existing Virgin Media Master socket. Note: I'm posting this more as a rant than a plea for help, although my sanity could do with some assistance! So we've now got our old BT phone number ported to our shiny new Virgin Media phone socket and all that was. Account - Cable. [ re: swervinc] [ link to this post] Virgin Medias phone network is totally separate from the Openreach network, so the two are. . you’ll find a corresponding master socket within your. How to install Virgin Media broadband. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. Hello, I’ve spoke to an online agent and they have arranged a technician to come round! Many thanks! - 5199081Hi AllI’m new here. If you have Virgin cable TV, phone and broadband, that's potentially 3 new sockets - co-ax for the TV and the broadband and a bit of naff old copper wire for the phone which plugs into a socket similar to BT's one. Take off the faceplate, and plug in a known working telephone straight into the socket that is behind it. It will pull out from the socket. Virgin Mobile. We have the quickstart pack but sadly cannot get broadband set up and working. 6%, while Virgin Media was only slightly behind with 65. This only affects landlines. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. The cable could be hidden within, or behind, furniture. Re: My Flat doesn’t have wall socket. Further exclusions & legal stuff apply. Hi, I had to have a tech visit yesterday to reconnect our services after contractors installing fibre for Openreach excavated to hear out Virgin connection in the pavement; and cut through our telephone and Broadband cable in the pavement. Polarity doesn't matter but if you have access to a multi meter then A is positive and B is negative. Virgin Media have used the Openreach socket to provide telephone services. 29-12-2022 20:58 - edited 29-12-2022 21:00. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). Virgin Phone Switchover. Joining in. You should have around 50V DC across those. Solution - VM hub -> telephone socket -> male bt plug to mail bt plug ( 4 core cable) -> socket with splitter -> phone cable . Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. The good news is that Stephen has done a series of three genuinely useful and informative videos – charting everything from the Headend (data centre) sites to their DOCSIS Hybrid Fibre Coax Fibre-to-the-Premises ( FTTP) based broadband lines at a high level. There will be two distinct input lines coming from each end of the socket. Harpy. Vodafone Broadband is slower compared to Virgin of course, have you sent an E - Mail to Tom Mockridge explaining that you are not happy with. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. See where this Helpful Answer was posted. Excludes broadband faults and broadband network outages. Solved: I have one phone socket in my bedroom that no longer works. Plug the telephone lead into the. Hub- Adapter-6core cable to phone junction box-junction box to phone socket-other extensions off phone socket- plug phones into sockets. If the sockets are already there and functioning, yo. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. He/she can do whatever the heck they want with the old BT cabling including the master socket and even stuff on the outside of the house - it's none of anybodies business! The only issue will be if you try and get it reconnected at a later date, the full reconnection fee will apply. Removing The Front Of Master Socket Broadban Bt Community. Socket openreach trafalgarNew customer Virgin broadband hgr marketoraclePoweline diagram. NTE5a Master Socket with latest IDC connection & complete with backbox (BT Virgin Media compatible) Visit the chargeline Store 4. If your "master socket" is connecting by 2 and 5 then its not a master socket, the. No, what you need to do is switch the extension wiring from the BT socket to the VM one. Regards, Steven_L. Plug the cordless base. No Coax Wall Socket Virgin Media Community 4802361. Wiring fm connect diagrams ntlSubmarine coaxial brains Dvr. There's nothing connected to that as far as I can work out, it is just an on/off switch. Posts: 166. All the sockets are put in for you if they do not exist already e. The Bt Openreach Mk4 Socket Wiring Diagram is set up to guide users through the installation process. I can only find the TV socket. 17/07/09 - 20:45 in Cable #1. 0. 1. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). Quickstart is the quickest and easiest way to setup our services. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Unplug the phone and check another phone directly into the main socket ensuring this is. As you are now a Vodafone Broadband customer, you will need to contact the Broadband Team, they will be able to let you know if the Master Socket can be moved and make the arrangements for the upgrade with Openreach. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. Bare in mind that if you have to call out a BT engineer to fix this, you will probably be charged an extortionate callout fee to do so. But I have no Virgin Media Wall socket in my house. You can re-use any microfilter and Ethernet cables. If the property has Virgin Media cabled up, it would only mean you need the Virgin services installed or connected to your property. Hi I decided to cancel my Virgin Media package down and have Vodafone broadband, only problem is the BT Masters is in my bedroom where. . Options. Your hub plugs into your master socket, which is a small white box, usually located near the front door. I've just moved into a new property and it has a Telewest Broadband outlet on the wall: Close to this there is a power switch. The answer is yes. We moved the hub upstairs to obtain better coverage but this means it is nowhere near the base unit for our phone. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. On unscrewing the master socket to check the wiring I noticed one of the wires was adrift, the set up is as follows :-2 terminal blocks:-terminal 1 = blankFind your master phone socket 8 Unplug everything from your master phone socket 10 Plug in your Sky Hub 12 Fit microfilters around your home 14 Connect PC (Windows 8) 16. • Go to Advanced Settings > Wireless > Security. Dave. Firstly unplug the damaged connector from the socket and unscrew the two retaining screws holding the front onto the pattress, you will see that there are. if its possible in parallel but its not a big problem if you run an series. It is really quite simple. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. 23 February 2015 at 11:40AM edited 4 March 2015 at 6:37PM. Virgin Media FTTP. Step 3. For the ADSL faceplate, you will need to connect the two RJ11. Hi all, Trying to help my mum over phone sort this out as much as I can to try and avoid a £150 BT call out charge. If customer service is a concern, you can check out our survey results to see which providers had the best scores. Plug into the wall socket Push the red label end of the white cable, into the wall socket. Vonage 2nd line. Openreach will not use existing virgin wiring and would install new wiring and a master socket. Tudor. We all know and love the internet and TV services that can enter our. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayI don't have a virgin media wall socket and this is stressing me out. I have tried: Turning off 5ghz on the Hub settings - and tried to just use 2. In the 1st diagram, "From BT Network" has logically become "From Hub TEL 1" , the C1 capacitor brings the Ring Signal onto contact (3) of all the sockets. How long will the QuickStart installation take me? WiFi Hub - 30 mins. The master socket in the property that has been present since I moved in is quite beaten up so I purchased an Openreach Master Socket 5C with the Openreach Mk4 front fascia. If it’s a faint or intermittent noisy line try lifting the handset and dialing ‘1’. There are 10 types of people: those. Kind regards Jodi. 19 minutes ago. You may find it is just a cable coming in through the wall, in which case a simple adaptor is what is needed. Before we invite you in for a private chat, can we just clarify that you still have a dialling tone, are able to make outgoing and receive incoming calls and have your handset plugged in to your master socket currently. You will need to use an Openreach/BT master socket that has a normal BT phone line connected to the phone cabinet in the street. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. If upgrading from and old BT socket to an NTE5 connect 2 to the B leg and 5 to the A leg. Our main phone connection is downstairs near to the original location of our hub. 01-02-2023 10:59 - edited 01-02-2023 11:00. Switching from Virgin Media (Reusing Master socket) Hi all, I have recently moved home and decided to stick with BT. This must be done at the time the line is changed over. I can't navigate the IVR to get through to a person to actually talk about what I want. My only real problem is that I have to pass the cable through a small hole in wall which requires the socket which is usually on an extention cable to be removed then another socket connected to it. There shouldn't be 2 master sockets, but people sometimes use a master as an extension socket. I’ve just left Virgin Media after 6 years of having broadband/phone. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. You can also check for a loose cable as not all properties have a socket. Re: No Wall Socket for Quickstart. Home Phone. Feed this disconnected extension wire into the VM socket and. I had 2 plugs and 2 bulbs in my old property - with no issues. Apologies for any cabling issues. See where this Helpful. In your first photo, remove the white adapter from the VM hub (top of the pic) from the #2 socket and plug it into the #1 socket immediately above. The trueCall standalone device. First things first, if you are switching to Vodafone then you need a new phone line put in unless you have a BT socket already in the property. Options. For much more detail. Hi @baralasmi, Thank you for your post and welcome to our community forums. Landline operators in the UK will switch every home phone in the. Preparing for Landline changeover to fibre. if your extensions upstairs are wired from the consumer panel of the OR master socket , you could remove the consumer panel from the OR socket , thereby disconnecting it from the OR network. 1. We would like to show you a description here but the site won’t allow us. Bargain Hunter says:. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. Discussion in ' Electricians' Talk ' started by Jacopo, Mar 5, 2020 . Phone line - 5 mins. Reply. The Openreach master socket should only be used for their broadband and/or landline with one of the providers that uses their cables. This article provides a detailed explanation of how the wiring diagrams supplied by Virgin can be interpreted, and how to identify which wires are connected to the Terminals in each socket type. The cable wiring is the same as the Virgin Media Master socket. There is a master socket in the hallway, but this is not connected (the wires are pinned to the wall outside but not fed through the wall). Tenda PH6 AV1000 Passthrough Powerline Adapter Kit with 1 x Gigabit Port. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. If you have more than one phone socket connected to the same phone line in your property, the wiring from the master socket to the other extension sockets can cause interference. Engineer simply switch out Virgin faceplates for Openreach and changed wires, leaving me without my still active Virgin phone line. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. I've just ordered Virgin Media cable broadband and phone. The video points out how there are sometimes six connectors on an extension socket, but only numbers 2,3 and 5 are used. TEL1 on the hub should take on your. If you can't find it, have a look outside for. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Alternatively you could keep your filtered face plate on your master socket and instead of connecting into terminals 2,3 & 5 for your telephone extension. If possible, I would like to get rid of this rather ugly white. The - 3982847 - 4. Is your phone line active? Find out in 5 minutes, if you’re unsure – this landline installation checklist will show you what to look for on your phone sockets, master socket and. Could wire the cable to the internal connection within the socket. Damaged Wall socket. Plug into the wall socket Push the red label end of the white cable, into. I don't work for Virgin Media. 3. to a Virgin Media Hub, using the Powerline kits we offer. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. I have tried to get all 4 set up and can't make them work. Remove the front lower cover from the BT socket, note which wires connect to which terminals and then disconnect the wires from the cover. My VM Router is is my office adjacent to hall. My Virgin Media App. I don't have any power sockets on the side of the house where traditionally the drop wire is, the current copper cable comes round the side of the house to the back but even then the master socket is on a side of the room without power so I'd have to get them to bring the fibre cable to the far corner at the rear, basically the opposite corner. I have now read through some of the same queries on here and realise that it may be the old BT wall socket or in my ca. However… Virgin now obviously wants their hub etc back. Hello AdamT23, thank you for reaching out on our help forum about this issue. The test socket of the back part of the downstairs 'master' socket. Solved No Virgin Media Wall Socket At Installation Community 4832746. [ re: swervinc] [ link to this post] Virgin Medias phone network is totally separate from the Openreach network, so the two are not going to be connected. Doing this will not in any way damage the BT master socket, which will continue to function as a standalone telephone socket for as long as you subscribe to BT. If you have Virgin cable TV, phone and broadband, that's potentially 3 new sockets - co-ax for the TV and the broadband and a bit of naff old copper wire for the phone which plugs into a socket similar to BT's one. . We would like to show you a description here but the site won’t allow us. Different upstream speeds are available at either 2Mbps. Now go to your. Moving a BT or Virgin Media master socket. Phone line - 5 mins. However, I do not have any of the specified wall sockets available. No, you can keep using the same phone you’ve always used. There is an access panel in the ceiling for pipes and cables. Hello sophieboulter1. Plug the phone cable into the microfilter's phone socket. The video shows the best practice for termina. I've tried a different phone in the master socket but still the problem is there. The modular isolator shown is exactly what VM currently install. CryptoWe would like to show you a description here but the site won’t allow us. If you're happy with this and for the charge we can make the arrangements for you 🙂. One of these lines is the outgoing line that carries signals to other sockets, devices, or networks. There is an access panel in the ceiling for pipes and cables. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. the problem os the series its that you. Home broadband & landline. Plug the cables into the hub. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Phone. The reason I'm asking is the Master socket contains the ring capacitor that converts the 2 wire PSTN / HUB phone service to a 3 wire circuit. on 12-04-2022 15:50. The total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. 17 Apr 2018. Has migrated me a week early,. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. To interfere with the master sock is an offence and frowned up on by all and your provider. Manage Your Account. This is very easy to do and will only take a couple of minutes. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Master Socket Issues And Sd Tests Plusnet Community. He will drill through into the lounge and connect an internal access point to the brown box on. I think the issue is to do with the way VM presents its caller ID on the lines of some customers and the BT phone is unable to recognise a 'withheld' caller ID. 0 Kudos. We would like to show you a description here but the site won’t allow us. This lead goes into the same wall socket as my landline phone lead does. Whilst doing a bit of painting this old Type 52a block terminal/connection box came apart and the dial tone on the phone went.